EXCUTIVE SUMMARY

With the development of all aspects of life from society, culture, education to technology, the quality of people’s lives is increasingly enhanced. However, along with these developments as well as the rise of the people’s demands, they will have to work so hard that they can satisfy all their needs as well as take care of their family perfectly. According to Deborah Jian Lee (2014), most of people nowadays pay so much attention to work that the time for their own family or their own personal life is increasingly shortened. They cannot get rid of the whirl of work so they also cannot balance their own lives, balance between the time for working and the time for living. This problem lasts for a while will easily make them feel stressful and tired. And the result is that they will give up easily all the things they are been doing and consider it as a release for them from pressure.

This report will use both primary research and secondary research to analyze as well as conduct the results about how the work – life balance effects on the turnover rate in FPT Telecom Joint Stock Company – Region 5. After that, this report will use those information and data to give some recommendations what the board of director of FPT Telecom Joint Stock Company – Region 5 should do to decrease the turnover rate as well as improve the cohesion of employee with the company so that the FPT Telecom Joint Stock Company – Region 5 can complete the assigned business plan.

ACKNOWLEDGEMENTS

I would like to acknowledge all my family, my wife, my friends, my colleagues, my classmates at ISB and FPT Telecom for their supporting, helping and encouragement during my studies. Without them, I would not be where I am today.

Especially, I would like to thank my supervisor – Professor Tran Ha Minh Quan for supporting me, give me the best advices, as well as guidance me all the time of making this report. I will not complete this report without his wholeheartedly help.

TABLE OF CONTENTS

EXECUTIVE SUMARY                                                                                                      1

ACKNOWLEDGEMENT                                                                                                   2

1. INTRODUCTION                                                                                                            5
   1. COMPANY BACKGROUND
   1. THE STRUCTURE
2. PROBLEM CONTEXT                                                                                                   7

1. NUMBER OF SALE VOLUME IN FPT TELECOM & THE DECREASING IN FPT TELECOM – REGION
   1. THE TURNOVER RATE IN FPT TELECOM COMPARED TO TELECOM INDUSTRY’S TURNOVER RATE
   1. TURNOVER RATE IN REGION 5 – HO CHI MINH CITY IN FPT TELECOM

1. PROBLEM IDENTIFICATION                                                                                  14

1. WORK–LIFE BALANCE
   1. SALARY AND BENEFITS
   1. ERRORS IN RECRUITMENT
   1. PERFORMANCE APPRAISALS BIAS
   1. CAUSE–EFFECT MAP
2. CAUSE VALIDATION                                                                                               25

1. WORK–LIFE BALANCE
   1. SALARY AND BENEFITS
   1. ERRORS IN RECRUITMENT & PERFORMANCE APPRAISALS BIAS

• RECOMMENDATION/SOLUTIONS                                                                          30

1. The first possible solution: biases from inexperience and untrained supervisors
   1. The second possible solution: biases caused by inconsistency across supervisors
   1. The third possible solution: recency bias and personal bias from supervisors’ performance appraisal
2. ORGANIZATION OF ACTIONS                                                                               38

CONCLUSTION                                                                                                                40

REFENRENCES                                                                                                                42

APPENDIX                                                                                                                        44

I.                   INTRODUCTION

1. The company background

FPT Telecom Joint Stock Company (FPT Telecom) is a member of FPT Group – a Vietnam’s leading technology group. Established in 1997, FPT Telecom has three main products. Those are FPT Television, FPT Internet and FPT Play box. After 20 years of operation and development, FPT Telecom now has more than 200 transaction offices of more than 80 branches in 54 provinces and cities in the country with more than 7,000 official employees and become the leading company in technology industry in Vietnam. Moreover, FPT Telecom also has launched 8 branches in Cambodia as well as having the licensed in order to provide services in Myanmar. They become one of the telecommunication and Internet service providers who are trusted and loved by customers all over Vietnam and the region.

From the beginning of establishing, FPT Telecom and their board of director set up their pioneering mission are bringing internet products and services to the Vietnamese people. They expect that every Vietnamese family will use at least one service of

FPT Telecom with the motto “Customer is the most important”. Along with their development and reputation, FPT Telecom is always trying to invest more in infrastructure, constantly upgrade the quality of products and services as well as

enhance  the  application  of  new  technologies  so  that  they  can  provide  their customers with superior service experience.

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